Policy
Refund & Returns
Last updated: June 2026
Fragrance is personal. If something isn't right, write to us — we'll make it right.
Eligibility
- Damaged or defective on arrival
- Wrong product shipped
- Order never delivered (lost in transit)
Claims must be raised within 7 days of delivery. Email kushangoel8@gmail.com with your order number and photos of the issue.
What can't be returned
- Opened or used fragrances (hygiene & safety)
- Sale or "Retired Legends" items, unless damaged on arrival
- Items returned without prior approval
Refunds
Approved refunds are processed to the original payment method within 5–7 business days. Shipping charges are non-refundable unless the return is due to our error.
Replacements
For damaged or wrong items, we ship a replacement at our cost as soon as the original is collected or verified by photo.
Cancellations
Orders can be cancelled before they ship. After dispatch, the standard return policy applies.